000			01932cam a22003737a 4500
001			17484117
003			OSt
005			20170706101311.0
008			121004s2014 ohua b 001 0 eng d
010			_a 2012950903
020			_a9781133955931
020			_a1133955932
035			_a(OCoLC)ocn811596947
040			_aKyU _beng _cKyU _dKyU _dTXI _dDLC
041			_aEN
042			_alccopycat
050	0	0	_aHD 62.15 _b.E93 2014
082			_aHD 62.15 .E93 2014
100	1		_aEvans, James R. _q(James Robert), _d1950-
245	1	0	_aQuality and performance excellence : _bmanagement, organization, and strategy / _cJames R. Evans.
250			_a7th ed.
260			_aMason, OH : _bSouth-Western/Cengage Learning, _cc2014.
300			_axv, 479 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
650		0	_aTotal quality management.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy1406/2012950903-d.html
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy1406/2012950903-t.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy1406/2012950903-b.html
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2lcc _cLLB
999			_c4161 _d4161