| 000 | 01041cam a22003134a 4500 | ||
|---|---|---|---|
| 999 |
_c3491 _d3491 |
||
| 001 | 13403976 | ||
| 003 | OSt | ||
| 005 | 20250522113705.0 | ||
| 008 | 031114s2003 vtua 001 0 eng | ||
| 010 | _a 2003064302 | ||
| 020 | _a056608595X (pbk. : alk. paper) | ||
| 040 |
_aDLC _cKyUL _dDLC |
||
| 041 | _aEN | ||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.33 _b.H55 2003 |
| 082 | 0 | 0 |
_aHF 5415.33 .H55 2003 _222 |
| 100 | 1 |
_aHill, Nigel, _d1952- |
|
| 245 | 1 | 0 |
_aHow to measure customer satisfaction / _cNigel Hill, John Brierley and Rob MacDougall. |
| 250 | _a2nd ed. | ||
| 260 |
_aBurlington, VT, USA : _bGower, _cc2003. |
||
| 300 |
_aviii, 151 p. : _bill. ; _c25 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aConsumer satisfaction _xSchool of Business and Education _2Entrepreneurship |
|
| 700 | 1 | _aBrierley, John. | |
| 700 | 1 | _aMacDougall, Rob. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cLLB |
||