000 01229cam a2200337 a 4500
999 _c3239
_d3239
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003 OSt
005 20250224165530.0
008 120906s2014 nyua b 001 0 eng
010 _a 2012036157
020 _a9781259010651
040 _aKyUL
_cKyUL
_dKyUL
042 _apcc
050 0 0 _aHD 9980.5
_b.F58 2014
082 0 0 _aHD 9980.5 .F58 2014
_223
100 1 _aFitzsimmons, James A.
245 1 0 _aService management :
_boperations, strategy, information technology /
_cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.
250 _a8th ed.
260 _aNew York :
_bMcGraw-Hill,
_c2014.
300 _axviii, 524 o. :
_bill. ;
_c28 cm.
490 0 _aThe McGraw-Hill/Irwin series operations and decision sciences
504 _aIncludes bibliographical references and index.
650 0 _aService industries
_xSchool of Business and Education
_2Management.
700 1 _aFitzsimmons, Mona J.
700 1 _aBordoloi, Sanjeev.
700 1 _aFitzsimmons, Mona J.
700 1 _aBordoloi, Sanjeev.
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
942 _2lcc
_cLLB