Business process management :  models, techniques, and empirical studies / 
Wil van der Aalst, Jörg Desel, Andreas Oberweis (eds.). 
 - Berlin ;  New York :  Springer,  c2000. 
 - viii, 389 p. :  ill. ;  24 cm. 
 - Lecture notes in computer science,  1806  0302-9743 ; .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>3540674543 (softcover : alk. paper) 
<br/><br/><label>LCCN: </label>00039463  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business--Data processing--Congresses.
<br/><br/><label>LC Class. No.: </label>HF 5548.2  / .A25 2000 
<br/><br/><label>Dewey Class. No.: </label>HF 5548.2 .A25 2000