02098cam a2200349 a 4500 980 980 15682707 OSt 20260518092733.0 090401s2009 enka b 001 0 eng 2009013613 9780230221123 (alk. paper) 0230221122 (alk. paper) (OCoLC)ocn243548852 KYUCL KYUC BTCTA BAKER YDXCP BWKUK BWK BWX VP@ CUD DLC HM1106 .T46 2002 158.2 22 302 22 Thompson, Neil, 1955- People skills / Neil Thompson. 3rd ed. Basingstoke [England] ; New York : Palgrave Macmillan, 2009. xviii, 315 p. : ill. ; 24 cm. Includes bibliographical references (p. 294-313) and index. Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice. Interpersonal relations. Social Science School of Business and Education Interpersonal communication. Social Science School of Business and Education Self-management (Psychology) Social Science School of Business and Education Problem solving. Social Science School of Business and Education 7 cbc orignew 1 ecip 20 y-gencatlg lcc LLB 0 0 lcc 0 0 KyUCL KyUCL 2015-08-07 3516.00 3 HM1106.T46 2002 KYUC/2008/1547 2026-03-31 2024-02-16 2015-08-07 LLB