Total Quality Management. 
Besterfield, D. H., Besterfield, G. H., Besterfield-Michna, C. and Besterfield-Sacre, M. 	 
 - 5th Ed. 
 - London, U.K  Pearson Education Limited.  2019. 
 - 622p. 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Subjects--Topical Terms: </label>--School of Business and Education
<br/><br/><label>Dewey Class. No.: </label>HD62.5 .D35 2019