management, organization, and strategy Evans, James R. (James Robert) 1950- creator text bibliography ohu Mason, OH South-Western/Cengage Learning c2014 2014 7th ed. monographic eng EN

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xv, 479 p. : ill. ; 23 cm. Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change. James R. Evans. Includes bibliographical references and index. Total quality management HD 62.15 .E93 2014 HD 62.15 .E93 2014 9781133955931 1133955932 2012950903 http://www.loc.gov/catdir/enhancements/fy1406/2012950903-d.html http://www.loc.gov/catdir/enhancements/fy1406/2012950903-t.html http://www.loc.gov/catdir/enhancements/fy1406/2012950903-b.html http://www.loc.gov/catdir/enhancements/fy1406/2012950903-d.html http://www.loc.gov/catdir/enhancements/fy1406/2012950903-t.html http://www.loc.gov/catdir/enhancements/fy1406/2012950903-b.html KyU 121004 20170706101311.0 17484117 eng