01932cam a22003737a 4500 17484117 OSt 20170706101311.0 121004s2014 ohua b 001 0 eng d 2012950903 9781133955931 1133955932 (OCoLC)ocn811596947 KyU eng KyU KyU TXI DLC EN lccopycat HD 62.15 .E93 2014 HD 62.15 .E93 2014 Evans, James R. (James Robert), 1950- Quality and performance excellence : management, organization, and strategy / James R. Evans. 7th ed. Mason, OH : South-Western/Cengage Learning, c2014. xv, 479 p. : ill. ; 23 cm. Includes bibliographical references and index. Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change. Total quality management. Publisher description http://www.loc.gov/catdir/enhancements/fy1406/2012950903-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy1406/2012950903-t.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy1406/2012950903-b.html 7 cbc copycat 2 ncip 20 y-gencatlg lcc LLB 4161 4161 0 0 lcc 0 0 NFIC KyUCL KyUCL GEN 2017-07-06 PURCHASE 3597.00 HD 62.15 .E93 2014 KYU/2017/5350 2026-03-31 2017-07-06 LLB