TY  - BOOK
AU  - Bank,John
TI  - The essence of total quality management
SN  - 9780135731147
AV  - HD 62.15 .B36 2000
U1  - HD 62.15 .B36 2000 20
PY  - 1992///
CY  - New York
PB  - Prentice Hall
KW  - Total quality management
KW  - Management
KW  - School of Business and Education
N1  - Includes bibliographical references and index
ER  -