@book{4113,
	author = {Julnes, Patria de Lancer.},
	title = {Performance measurement :},
	publisher = {M.E. Sharpe,},
	year = {c2008.},
	address = {Armonk, N.Y. :},
	url = {http://www.loc.gov/catdir/toc/fy0904/2007047065.html}
}