@book{3810,
	author = {Thompson, Neil,},
	title = {People skills /},
	publisher = {Palgrave Macmillan,},
	year = {2015.},
	address = {London :},
	edition = {Fourth edition.},
	url = {http://www.netread.com/jcusers2/bk1388/553/9781137467553/image/lgcover.9781137467553.jpg}
}