Mastering the unpredictable :   how adaptive case management will revolutionize the way that knowledge workers get things done 
Swenson, Keith D 
 - Florida :  Meghan-kiffer,   2010. 
 - 337 p.: 
<br/><br/><label>ISBN: </label>9780929652122 
<br/><br/><label>Subjects--Topical Terms: </label>--School of Business and Education
<br/><br/><label>LC Class. No.: </label>HD 30.2   / .S94 2010 
<br/><br/><label>Dewey Class. No.: </label>HD 30.2 .S94 2010