@book{3762,
	author = {Bridges, William,},
	title = {Managing transitions :},
	publisher = {Da Capo Press,},
	year = {c2009.},
	address = {Philadelphia, Pa. :},
	edition = {3rd ed., rev. and updated.},
	url = {http://www.loc.gov/catdir/enhancements/fy1010/2009932545-b.html}
}