01041cam a22003134a 4500 3491 3491 13403976 OSt 20250522113705.0 031114s2003 vtua 001 0 eng 2003064302 056608595X (pbk. : alk. paper) DLC KyUL DLC EN pcc HF5415.33 .H55 2003 HF 5415.33 .H55 2003 22 Hill, Nigel, 1952- How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall. 2nd ed. Burlington, VT, USA : Gower, c2003. viii, 151 p. : ill. ; 25 cm. Includes index. Consumer satisfaction School of Business and Education Entrepreneurship Brierley, John. MacDougall, Rob. 7 cbc orignew 1 ocip 20 y-gencatlg lcc LLB 0 0 lcc 0 0 NFIC KyUCL KyUCL GEN 2017-02-17 Purchase 4834.00 HF 5415.33 .H55 2003 KYU/2017/5798 2026-03-31 2017-02-17 LLB