00819cam a22002654a 450000100090000000300040000900500170001300800410003001000170007102000350008804000190012304100070014204200080014905000250015708200290018210000240021124500900023525000120032526000420033730000350037950000200041465000780043470000200051270000210053213403976OSt20250522113705.0031114s2003    vtua          001 0 eng    a  2003064302  a056608595X (pbk. : alk. paper)  aDLCcKyULdDLC  aEN  apcc00aHF5415.33b.H55 200300aHF 5415.33 .H55 20032221 aHill, Nigel,d1952-10aHow to measure customer satisfaction /cNigel Hill, John Brierley and Rob MacDougall.  a2nd ed.  aBurlington, VT, USA :bGower,cc2003.  aviii, 151 p. :bill. ;c25 cm.  aIncludes index. 0aConsumer satisfactionxSchool of Business and Education2Entrepreneurship1 aBrierley, John.1 aMacDougall, Rob.