Hill, Nigel,  1952- <br/><br/>
How to measure customer satisfaction / 
Nigel Hill, John Brierley and Rob MacDougall. 
 - 2nd ed. 
 - Burlington, VT, USA :  Gower,  c2003. 
 - viii, 151 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>056608595X (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2003064302 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--School of Business and Education
<br/><br/><label>LC Class. No.: </label>HF5415.33  / .H55 2003 
<br/><br/><label>Dewey Class. No.: </label>HF 5415.33 .H55 2003