01298cam a2200337 i 4500 3422 3422 18506335 OSt 20250605080040.0 150225s2015 enk 001 0 eng 2015005386 9781118921449 (pbk.) DLC eng KyUL rda pcc HD 9980.5 .G76 2015 HD 9980.5 .G76 2015 23 Grönroos, Christian, 1947- Service management and marketing : managing the service profit logic / Christian Grönroos. Fourth edition. Chichester, West Sussex, UK : Wiley, [2015] ix, 522 pages ; 24 cm text rdacontent unmediated rdamedia volume rdacarrier Includes index. Service industries School of Business and Education Marketing Customer services. Online version: Grönroos, Christian, 1947- Service management and marketing Fourth edition. Hershey, PA : John Wiley & Sons, Inc., [2015] 9781119092858 (DLC) 2015008110 0 vip orignew 1 ecip 20 y-gencatlg lcc LLB 0 0 lcc 0 0 NFIC KyUCL KyUCL GEN 2017-02-15 Purchase 4719.00 HD 9980.5 .G76 2015 KYU/2017/6076 2026-03-31 2017-02-15 LLB 0 0 lcc 0 0 NFIC KyUCL KyUCL GEN 2017-02-15 Purchase 4719.00 HD 9980.5 .G76 2015 KYU/2017/6077 2026-03-31 2017-02-15 LLB 0 0 lcc 0 0 NFIC KyUCL KyUCL GEN 2017-02-15 Purchase 4719.00 HD 9980.5 .G76 2015 KYU/2017/6078 2026-03-31 2017-02-15 LLB 0 0 lcc 0 0 NFIC KyUCL KyUCL GEN 2017-02-15 Purchase 4719.00 HD 9980.5 .G76 2015 KYU/2017/6079 2026-03-31 2017-02-15 LLB 0 0 lcc 0 0 NFIC KyUCL KyUCL GEN 2017-02-15 Purchase 4719.00 HD 9980.5 .G76 2015 KYU/2017/6080 2026-03-31 2017-02-15 LLB