01079cam a2200289 i 450000100090000000300040000900500170001300800410003001000170007102000250008804000240011304200080013705000250014508200280017010000340019824500990023225000200033126400500035130000270040133600210042833700250044933800230047450000200049765000680051765000230058577601810060818506335OSt20250605080040.0150225s2015    enk           001 0 eng    a  2015005386  a9781118921449 (pbk.)  aDLCbengcKyULerda  apcc00aHD 9980.5b.G76 201500aHD 9980.5 .G76 20152231 aGrönroos, Christian,d1947-10aService management and marketing :bmanaging the service profit logic /cChristian Grönroos.  aFourth edition. 1aChichester, West Sussex, UK :bWiley,c[2015]  aix, 522 pages ;c24 cm  atext2rdacontent  aunmediated2rdamedia  avolume2rdacarrier  aIncludes index. 0aService industriesxSchool of Business and Education2Marketing 0aCustomer services.08iOnline version:aGrönroos, Christian, 1947-tService management and marketingbFourth edition.dHershey, PA : John Wiley & Sons, Inc., [2015]z9781119092858w(DLC) 2015008110