@book{3397,
	author = {Heath, Robert L. and Palenchar, Michael J.},
	title = {Strategic issues management :},
	publisher = {Sage Publications,},
	year = {c2009.},
	address = {Los Angeles :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0816/2008017669.html}
}