Total quality management :  a cross functional perspective / 
Ashok Rao ... [et al.]. 
 - New York :  Wiley,  c1996. 
 - xxvi, 630 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>0471108049 (cloth : acidfree paper) 
<br/><br/><label>LCCN: </label>95046097  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.--School of Business and Education
<br/><br/><label>LC Class. No.: </label>HD 62.15  / .R36 1996 
<br/><br/><label>Dewey Class. No.: </label>HD 62.15 .R36 1996