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  <titleInfo>
    <title>Services marketing</title>
    <subTitle>people, technology, strategy</subTitle>
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  <name type="personal">
    <namePart>Lovelock, Christopher H.</namePart>
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    <namePart>Wirtz, Jochen</namePart>
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    <dateIssued encoding="marc">2016</dateIssued>
    <edition>Eighth edition.</edition>
    <issuance>monographic</issuance>
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  <physicalDescription>
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    <extent>pages cm</extent>
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  <note type="statement of responsibility">Jochen Wirtz, Christopher Lovelock.</note>
  <note>Includes index.</note>
  <subject authority="lcsh">
    <topic>Marketing</topic>
    <topic>School of Business and Education</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Professions</topic>
    <topic>Marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Service industries</topic>
    <topic>Marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer services</topic>
    <topic>Marketing</topic>
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  <classification authority="lcc">HF 5415.13 .L57 2016</classification>
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      <edition>Eighth edition.</edition>
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  <identifier type="isbn">9781944659004 (hardcover)</identifier>
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