01007cam a2200289 a 450000100090000000300040000900500170001300800410003001000170007102000180008804000210010604200080012705000260013508200280016110000260018924501350021525000120035026000360036230000360039849000660043450400510050065000700055170000250062170000230064670000250066970000230069417453954OSt20250224165530.0120906s2014    nyua     b    001 0 eng    a  2012036157  a9781259010651  aKyULcKyULdKyUL  apcc00aHD 9980.5b.F58 2014 00aHD 9980.5 .F58 20142231 aFitzsimmons, James A.10aService management :boperations, strategy, information technology /cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.  a8th ed.  aNew York :bMcGraw-Hill,c2014.  axviii, 524 o. :bill. ;c28 cm.0 aThe McGraw-Hill/Irwin series operations and decision sciences  aIncludes bibliographical references and index. 0aService industriesxSchool of Business and Education2Management.1 aFitzsimmons, Mona J.1 aBordoloi, Sanjeev.1 aFitzsimmons, Mona J.1 aBordoloi, Sanjeev.