@book{3231,
	author = {Furlong, Gary T.},
	title = {The conflict resolution toolbox :},
	publisher = {J. Wiley & Sons Canada,},
	year = {c2005.},
	address = {Mississauga, Ont. :},
	url = {http://www.loc.gov/catdir/enhancements/fy0626/2005275615-b.html}
}