TY  - BOOK
TI  - Total quality management
SN  - 9783642087561
AV  - HD 62.15  .R36 2010
U1  - HD 62.15 .R36 2010 
PY  - 2010///
CY  - London
PB  - Springer
KW  - Quality management
KW  - School of Business and Education
ER  -