@book{2512,
	author = {Abbott, Peter. and Lewry, Sue.},
	title = {Front office :},
	publisher = {Butterworth-Heinemann,},
	year = {2000},
	address = {Oxford ;},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy1117/91160217-d.html}
}