Services management:  an integrated approach 
by Looy, Bart Van 
 - London.  Pitman Publishing,   1998. 
 - 504p. 
<br/><br/><label>ISBN: </label>0-273-63525-5 
<br/><br/><label>Subjects--Topical Terms: </label>--School of Business and Education
<br/><br/><label>LC Class. No.: </label>TS 155 .B37 1996  / .B37 1996 
<br/><br/><label>Dewey Class. No.: </label>TS 155 .B37 1996