@book{1108,
	author = {Arredondo, Lani.},
	title = {Communicating effectively /},
	publisher = {McGraw-Hill,},
	year = {2000.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/mh041/00058431.html}
}