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People skills / Neil Thompson.

By: Thompson, Neil, 1955-.
Material type: TextTextPublisher: London : New York, NY : Palgrave Macmillan, 2015Edition: Fourth edition.Description: xix, 303 pages ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781137467553 (paperback).Subject(s): Interpersonal relations | Interpersonal communication | Self-management (Psychology) | Problem solving | BUSINESS & ECONOMICS / Management | SOCIAL SCIENCE / Social WorkDDC classification: 302 Other classification: BUS041000 | SOC025000 Online resources: Cover image
Contents:
Machine generated contents note: -- PART I: PERSONAL EFFECTIVENESS -- 1. Self-Awareness -- 2. Time Management -- 3. Stress Management -- 4. Information Management -- 5. Assertiveness -- 6. Beating The Bully -- 7. Using Supervision -- 8. Being Creative -- 9. Continuous Professional Development -- 10. Being Realistic And Resilient -- PART II: INTERACTION SKILLS -- 11. Valuing Diversity -- 12. Verbal Communication -- 13. Nonverbal Communication -- 14. Written Communication -- 15. Interviewing -- 16. Influencing Skills -- 17. Leadership -- 18. Handling Feelings -- 19. Managing Conflict -- 20. Multidisciplinary Working -- PART III: INTERVENTION SKILLS -- 21. Anti-Discriminatory Practice -- 22. Being Systematic -- 23. Assessment -- 24. Planning -- 25. Decision Making -- 26. Managing Risk -- 27. Review And Evaluation -- 28. Ending -- 29. Responding To Trauma: Promoting Healing And Recovery -- 30. Reflective Practice.
Summary: "This new edition offers a comprehensive and up-to-date introduction to developing people skills. Written in an accessible and engaging style by leading author Neil Thompson, it is an essential read for students and practitioners of social work and all other helping professions"-- Provided by publisher.
List(s) this item appears in: Economics | Business Management
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Item type Current location Call number Status Date due Barcode Item holds
Long Loan Book Long Loan Book Kirinyaga University Library
HM1106.T46 2015 Available KYU/2017/7079
Long Loan Book Long Loan Book Kirinyaga University Library
HM1106.T46 2015 Available KYU/2017/7080
Long Loan Book Long Loan Book Kirinyaga University Library
HM1106.T46 2015 Available KYU/2017/7078
Total holds: 0

Includes bibliographical references and index.

Machine generated contents note: -- PART I: PERSONAL EFFECTIVENESS -- 1. Self-Awareness -- 2. Time Management -- 3. Stress Management -- 4. Information Management -- 5. Assertiveness -- 6. Beating The Bully -- 7. Using Supervision -- 8. Being Creative -- 9. Continuous Professional Development -- 10. Being Realistic And Resilient -- PART II: INTERACTION SKILLS -- 11. Valuing Diversity -- 12. Verbal Communication -- 13. Nonverbal Communication -- 14. Written Communication -- 15. Interviewing -- 16. Influencing Skills -- 17. Leadership -- 18. Handling Feelings -- 19. Managing Conflict -- 20. Multidisciplinary Working -- PART III: INTERVENTION SKILLS -- 21. Anti-Discriminatory Practice -- 22. Being Systematic -- 23. Assessment -- 24. Planning -- 25. Decision Making -- 26. Managing Risk -- 27. Review And Evaluation -- 28. Ending -- 29. Responding To Trauma: Promoting Healing And Recovery -- 30. Reflective Practice.

"This new edition offers a comprehensive and up-to-date introduction to developing people skills. Written in an accessible and engaging style by leading author Neil Thompson, it is an essential read for students and practitioners of social work and all other helping professions"-- Provided by publisher.

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