How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
By: Hill, Nigel.
Contributor(s): Brierley, John | MacDougall, Rob.
Material type:
TextPublisher: Burlington, VT, USA : Gower, c2003Edition: 2nd ed.Description: viii, 151 p. : ill. ; 25 cm.ISBN: 056608595X (pbk. : alk. paper).Subject(s): Consumer satisfaction -- School of Business and EducationDDC classification: HF 5415.33 .H55 2003
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Long Loan Book
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Kirinyaga University Library General Stacks | Non-fiction | HF 5415.33 .H55 2003 (Browse shelf) | Available | KYU/2017/5798 |
Total holds: 0
Includes index.
Open Library: