Service management and marketing : managing the service profit logic / Christian Grönroos.
By: Grönroos, Christian.
Material type:
TextPublisher: Chichester, West Sussex, UK : Wiley, [2015]Edition: Fourth edition.Description: ix, 522 pages ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781118921449 (pbk.).Subject(s): Service industries -- School of Business and Education | Customer servicesAdditional physical formats: Online version:: Service management and marketingDDC classification: HD 9980.5 .G76 2015
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
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Long Loan Book
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Kirinyaga University Library General Stacks | Non-fiction | HD 9980.5 .G76 2015 (Browse shelf) | Available | KYU/2017/6076 | ||
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Long Loan Book
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Kirinyaga University Library General Stacks | Non-fiction | HD 9980.5 .G76 2015 (Browse shelf) | Available | KYU/2017/6077 | ||
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Long Loan Book
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Kirinyaga University Library General Stacks | Non-fiction | HD 9980.5 .G76 2015 (Browse shelf) | Available | KYU/2017/6078 | ||
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Long Loan Book
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Kirinyaga University Library General Stacks | Non-fiction | HD 9980.5 .G76 2015 (Browse shelf) | Available | KYU/2017/6079 | ||
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Long Loan Book
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Kirinyaga University Library General Stacks | Non-fiction | HD 9980.5 .G76 2015 (Browse shelf) | Available | KYU/2017/6080 |
Total holds: 0
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| HD 9980 .K6 2006 Marketing for hospitality and tourism : | HD 9980.5 .F57 2014 Services marketing : | HD 9980.5 .F58 2014 Service management : | HD 9980.5 .G76 2015 Service management and marketing : | HD 9980.5 .G76 2015 Service management and marketing : | HD 9980.5 .G76 2015 Service management and marketing : | HD 9980.5 .G76 2015 Service management and marketing : |
Includes index.
Open Library: