Total quality management : text, cases, and readings / Ross, Joel E. ; with contributions by Susan Perry.
By: Ross, Joel E.
Material type:
TextPublisher: Boca Raton, Fla. : St. Lucie Press, 1999Edition: 3rd ed.Description: xv, 550 p. : ill. ; 23 cm.ISBN: 9780415418447.Subject(s): Total quality management. -- School of Business and Education | Total quality management -- Case studiesDDC classification: HD 62.15 .R67 1999 Online resources: Publisher description
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| HD 62.15 .R67 1999 Total quality management : | HD 62.15 .R67 1999 Total quality management : | HD 62.15 .R67 1999 Total quality management : | HD 62.15 .R67 1999 Total quality management : | HD 62.15 .R67 1999 Total quality management : | HD 62.15 .W55 1998 Managing with total quality management : | HD 62.15 .W55 1998 Managing with total quality management : |
Includes bibliographical references and index.
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