Quality and performance excellence : management, organization, and strategy / James R. Evans.
By: Evans, James R. (James Robert).
Material type:
TextPublisher: Mason, OH : South-Western/Cengage Learning, c2014Edition: 7th ed.Description: xv, 479 p. : ill. ; 23 cm.ISBN: 9781133955924; 1133955932.Subject(s): -- Management | Total quality management. -- School of Business and Education | DDC classification: HD 62.15 .E93 2014 Online resources: Publisher description | Table of contents only | Contributor biographical information | Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5351 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5342 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5343 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5344 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5345 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5346 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5347 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5348 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | Available | KYU/2017/5349 | |||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | 1 | Available | KYU/2017/4910 | ||
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Kirinyaga University Library General Stacks | Non-fiction | HD 62.15 .E93 2014 (Browse shelf) | 2 | Available | KYU/2017/4911 |
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| HD 62.15 .E93 2014 Quality and performance excellence : | HD 62.15 .E93 2014 Quality and performance excellence : | HD 62.15 .E93 2014 Quality and performance excellence : | HD 62.15 .E93 2014 Quality and performance excellence : | HD 62.15 .E93 2014 Quality and performance excellence : | HD 62.15 .E93 2014 Quality and performance excellence : | HD 62.15 .E93 2014 Quality and performance excellence : |
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.