Hill, Nigel, 1952-
How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall. - 2nd ed. - Burlington, VT, USA : Gower, c2003. - viii, 151 p. : ill. ; 25 cm.
Includes index.
056608595X (pbk. : alk. paper)
2003064302
Consumer satisfaction--School of Business and Education
HF5415.33 / .H55 2003
HF 5415.33 .H55 2003
How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall. - 2nd ed. - Burlington, VT, USA : Gower, c2003. - viii, 151 p. : ill. ; 25 cm.
Includes index.
056608595X (pbk. : alk. paper)
2003064302
Consumer satisfaction--School of Business and Education
HF5415.33 / .H55 2003
HF 5415.33 .H55 2003