Ross, Joel E.
Total quality management : text, cases, and readings / Ross, Joel E. ; with contributions by Susan Perry. - 3rd ed. - Boca Raton, Fla. : St. Lucie Press, 1999. - xv, 550 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9780415418447
99462632
Total quality management.--School of Business and Education
Total quality management--Case studies.
HD 62.15 / .R67 1999
HD 62.15 .R67 1999
Total quality management : text, cases, and readings / Ross, Joel E. ; with contributions by Susan Perry. - 3rd ed. - Boca Raton, Fla. : St. Lucie Press, 1999. - xv, 550 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9780415418447
99462632
Total quality management.--School of Business and Education
Total quality management--Case studies.
HD 62.15 / .R67 1999
HD 62.15 .R67 1999