Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014. - xviii, 524 o. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and index.
9781259010651
2012036157
Service industries--School of Business and Education
HD 9980.5 / .F58 2014
HD 9980.5 .F58 2014
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014. - xviii, 524 o. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and index.
9781259010651
2012036157
Service industries--School of Business and Education
HD 9980.5 / .F58 2014
HD 9980.5 .F58 2014